Refund & Returns Policy

Excellency Beds takes pride in manufacturing and supplying high-quality, bespoke beds and bedroom furniture. We are confident that you will be delighted with your purchase. However, if you experience any issues with your order or product, our team is here to help.

We believe in transparency, fairness, and excellent customer service, and we will always work with you to ensure your experience with Excellency Beds is a positive one. Please review the following important information regarding cancellations, returns, and refunds.

Cooling-Off Period

If you change your mind after placing an order, we offer a 48-hour cooling-off period during which you may cancel your order. Cancellation requests must be communicated to us in writing or verbally within 48 hours of placing the order.

Cancellations After 48 Hours

All our products are made-to-order and bespoke, meaning they are manufactured specifically for you. For this reason, orders cancelled after the 48-hour cooling-off period are non-refundable.

If a cancellation is accepted after this period, a 30% restocking and administration fee will apply, calculated based on the total order value.

Returns After Delivery

We strongly encourage customers to carefully consider their purchase before ordering. However, standard items may be returned if they are unused, in their original packaging. Return shipping costs are the customer’s responsibility, and a 30% restocking fee may apply. Returns must be requested within 14 days of delivery, and we reserve the right to refuse returns that do not meet these conditions.

Mattress Hygiene Policy

Mattresses are delivered in a sealed hygiene bag. Once the seal is broken, the mattress cannot be returned or exchanged.

Manufacturer’s Warranty

If a manufacturing fault is discovered with your product, it will be covered under the one-year manufacturer’s warranty, which commences from the date you sign for your delivery.